Effective Date: March 14, 2026 · Last Updated: March 14, 2026

V12 AI (“V12,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website v12.ai or use our services.

1. Information We Collect

Information You Provide

When you fill out forms, request a consultation, or contact us, we may collect:

• Contact information: name, email address, phone number
• Business information: company name, website URL, industry
• Service preferences: marketing services you’re interested in
• Communications: messages, questions, and feedback you send us
• SMS consent: your opt-in status for text message communications

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: browser type, operating system, device type
• Usage data: pages visited, time on site, referring URL, click patterns
• Location data: approximate geographic location based on IP address
• Cookies and tracking: see Section 7 below

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Deliver free AI brand audits and consultations
• Send appointment reminders and service-related notifications
• Send marketing communications (with your consent)
• Send SMS/text messages (only with your explicit opt-in consent)
• Improve our website, services, and user experience
• Analyze website traffic and usage patterns
• Comply with legal obligations

3. SMS/Text Message Privacy

4. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service providers: We use trusted third-party tools to deliver our services (e.g., CRM, email platforms, analytics). These providers are contractually obligated to protect your data and use it only for the services we’ve engaged them for.
• Legal requirements: We may disclose information if required by law, subpoena, court order, or government regulation.
• Business protection: To protect the rights, property, or safety of V12 AI, our clients, or others.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Third-Party Services We Use

Service	Purpose	Data Shared
GoHighLevel	CRM, forms, SMS	Contact info, messages
Google Analytics	Website analytics	Usage data (anonymized)
Cloudflare	CDN, security	IP address, traffic data
Yoast SEO	SEO optimization	None (on-site only)

5. Your Rights & Choices

All Users

• Opt out of SMS: Reply STOP to any text message, or contact us at support@v12.ai
• Opt out of email: Click “unsubscribe” in any marketing email
• Access your data: Request a copy of the personal data we hold about you
• Delete your data: Request deletion of your personal data from our systems
• Correct your data: Request corrections to inaccurate personal data

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it’s used
• Right to delete personal information we’ve collected
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

EU/EEA Residents (GDPR)

If you are located in the European Economic Area, you have additional rights including data portability, right to object to processing, and the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at support@v12.ai. We will respond within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Access controls limiting who can view personal data
• Regular security monitoring and updates
• Cloudflare Web Application Firewall (WAF) protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Essential cookies: Required for the website to function (session management, security)
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Performance cookies: Improve website speed and performance (Cloudflare, WP Super Cache)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. Our cookie consent banner allows you to manage your preferences.

8. Data Retention

• Contact form submissions: Retained for 3 years or until you request deletion
• Client data: Retained for the duration of the business relationship plus 5 years for legal/tax purposes
• SMS opt-in records: Retained for as long as consent is active, plus 5 years after opt-out for compliance
• Website analytics: Retained for 26 months (Google Analytics default)

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@v12.ai and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. SMS/Text Messaging Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

14. Contact Us