Effective Date: March 14, 2026 · Last Updated: March 14, 2026

These Terms of Service (“Terms”) govern your use of the website v12.ai and all related services provided by V12 AI (“V12,” “we,” “us,” or “our”), a digital marketing agency based in Concord, New Hampshire. By accessing our website or using our services, you agree to be bound by these Terms.

1. Services

V12 AI provides digital marketing services including but not limited to: search engine optimization (SEO), pay-per-click advertising (PPC/Google Ads), content marketing, web design and development, marketing automation, social media management, email marketing, and AI-powered marketing solutions.

2. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use our services. By using our website or services, you represent and warrant that you meet these requirements.

3. Account & Contact Information

When you submit forms on our website, request a consultation, or otherwise provide contact information, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your contact details.

4. SMS/Text Messaging Terms

5. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

6. Intellectual Property

All content on v12.ai — including text, graphics, logos, images, software, and design elements — is the property of V12 AI or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

7. Client Work Product

For active clients under a service agreement: deliverables created specifically for your business (websites, ad copy, content, etc.) become your property upon full payment, unless otherwise specified in your service agreement. V12 retains the right to showcase anonymized examples of our work in portfolios and case studies unless you opt out in writing.

8. Acceptable Use

You agree not to:

• Use our website or services for any unlawful purpose
• Submit false, misleading, or fraudulent information through our forms
• Attempt to gain unauthorized access to our systems or data
• Scrape, crawl, or use automated means to access our website without permission
• Interfere with the proper functioning of our website or services
• Impersonate any person or entity

9. Free AI Brand Audit

Our free AI brand audit service is provided as-is for informational purposes. While we strive for accuracy, the audit represents a point-in-time analysis and is not a guarantee of results. No business relationship or obligation is created by receiving a free audit.

10. Disclaimers

No Guaranteed Results: Digital marketing outcomes depend on many factors beyond our control, including market conditions, competition, search engine algorithm changes, and your business operations. We do not guarantee specific rankings, traffic numbers, leads, or revenue results.

As-Is: Our website and free resources are provided “as is” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, V12 AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of our website or services.

12. Indemnification

You agree to indemnify and hold harmless V12 AI, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our website or services, your violation of these Terms, or your violation of any third-party rights.

13. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Merrimack County, New Hampshire.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. SMS/Text Messaging Terms

V12 AI offers SMS/text messaging services to clients and prospects who opt in. By providing your phone number and checking the consent box on our forms, you agree to receive text messages from V12 AI.

• Message frequency may vary, up to 4 messages per month.
• Message and data rates may apply. Check with your carrier for details.
• You can opt out at any time by replying STOP to any message.
• For help, reply HELP or contact us at support@v12.ai or (603) 262-3951.
• Carriers are not liable for delayed or undelivered messages.
• V12 AI respects your privacy. No mobile information will be shared with third parties for marketing purposes.

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major US carriers. Service may not be available on all carriers.

17. Contact Us